Company Policy

Store Policy

Order Returns
Customers returning merchandise for store credit, refund, or replacement must contact Customer Service at 888.707.5111 or email awards@netTrophy.com for authorization.
Orders must be returned within 7 business days.
The items must be in saleable condition (engraved items such as glass or acrylic do not apply for refund) and a 25% restocking fee will be deducted from the original invoice.
Shipping charges are non-refundable.  Please check your order upon receipt.

 

Personal Check or Money Order
Personal checks orders will only be processed once check is received and approved, allow 4-7 days. Money order orders will be processed immediately upon receipt.

 

Purchase Orders
All Purchase Orders (P.O.) will be reviewed and must be approved by netTrophy before accepted.  P.O.'s are required to be on official letterhead and must be signed.  Please email P.O.'s to awards@nettrophy.com or fax them to 714.670.0301.

 

Privacy
The following is an explanation of how netTrophy gathers and utilizes the personal information provided by customers on our website: www.netTrophy.com.

The following information is collected: 

  
  • Contact Information (name, email address, mailing address, phone number)
 
  • Billing Information (credit card number and billing address)
 
  • Customer Identifiers (name, account number, password)
 
  • Preference Information (product wish list, order history, etc.)

Collected information is used to:

  
  • Fulfill Orders
 
  • Send order confirmation
 
  • Send requested product or service information
 
  • Respond to customer service requests
 
  • Administer accounts
 
  • Respond to questions and concerns
 
  • Improve website and marketing efforts

 If you have any other questions or concerns regarding privacy, feel free to email us at awards@netTrophy.com or call Customer Service at 888.707.5111.
 

Security
The security of your personal information is important to us.  Secure Socket Layer technology (SSL) is used to encrypt the transmission of sensitive customer information.  We follow industry standards to protect customer information that is submitted to us. If you have any other questions or concerns regarding security, feel free to email us at awards@netTrophy.com or call Customer Service at 888.707.5111.