All
trophy heights are based on a 5 1/2" figure. Trophy figures
range from 3" to 6" tall typicaly with most figures
at 5 1/2" tall.
It
depends on the item selected. Trophies usually have either 2 or
3 lines with between 20-40 letters per line. The exact amount
will depend on the trophy selected. Medals can usually accommodate
up to 3 lines with 10-13 letters per line. In either case, when
the award is added to your shopping cart, the inscription information
form will tell you what is available and then let you enter and
display it exactly as it will be built. It will not allow you
to enter more text than will fit on your chosen award.
The
trophy order page allows you to enter the inscription information
for your award as well as any other customizations. When the trophy
settings are exactly as you want them, simply press the "add
to my cart" button to place the item in your shopping cart.
The trophy order page then reappears with your inscriptions
and other customizations still intact. This allows you to
make small modifications (for example, changing the third line
of text from "2nd Place" to "3rd Place" )
and order more items without having to retype in any of the information
that remains the same on all awards.
However,
if you do have problems specifying the inscriptions, please leave
the personalization information blank and e-mail us the instructions
at engraving.
Please don't forget to include the order confirmation number with
your e-mail.
At
NetTrophy, our goal is to always ship your awards within
3-5 working days, no matter how large the order or what time of
year it is. Once your order is received, we will immediately review
your entire order and confirm your customizations. If there are
no problems, we will begin work on the order. As soon as your
order ships, we will e-mail you an order confirmation which will
include the UPS tracking number.
NetTrophy offers FREE Ground UPS Shipping to addresses in
the continental U.S. on all orders totaling $100 or more. Orders
totaling less than $100 are subject to a $9.49 shipping and handling
fee. Please read all about your shipping options on our shipping
page.
The
cost of expedited shipping varies on how fast you want it.
NetTrophy offers multiple shipping options including overnight
service. Please refer to our shipping chart for the cost of these
options. Remember, a signature is required at delivery time for
all air shipments. Please read all about your shipping options
on our shipping page.
Yes.
You can use the UPS online package tracker by
clicking here to follow your awards as they wind their way
to your door. We also have a shipping chart which shows the approximate
shipping time from NetTrophy . Please read all about
your shipping options on our shipping page.
Unfortunately,
we have discontinued shipping to overseas addresses. This is due
to the inability to guarantee any reasonable timeframe for the
delivery and the inconsistancy of the treatment that the products
receive. We have always strived to support our customers around
the world but the chances of a problem occuring during overseas
shipment are so much greater than with domestic orders. Normally,
this may be OK with the customer but since Awards are usually
desired by a specific date for presentation, any descrepancy during
delivery has the potential to cause a big problem. We have always
believed that the sale is not complete untill the Awards are in
your hands and this situation was not acceptable. We are sorry.
Please read all about your shipping options on our shipping
page.
At
NetTrophy , we accept VISA, MasterCard and American Express.
Yes.
NetTrophy uses only the highest level of security available.
Our SSL (secure socket layer) server encrypts your credit card
data so that even if someone managed to intercept it, it would
be useless. Remember, reports have shown, shopping on the internet
is safer than giving your credit card to the waitress in your
favorite restaurant. Please see our Secure
Shopping Guarantee for the details.
Yes,
in fact, we guarantee your security. Usually credit card companies
limit a customers liability to $50 when their card is lost or
stolen. We are so sure of our systems security that we will reimburse
you these charges (up to $50) that your credit card company charges
you due to a stolen account number that happened as a direct result
of you doing online business with NetTrophy. Please see
our Secure Shopping Guarantee for the
details.
Orders
shipped to California addresses will have a sales tax of 7.25%
added to the total. If you don't live in California, and your
state has a sales tax, it is your responsibility to pay the sales
tax directly to your state government. If you are an California
institution exempt from sales tax then e-mail us at customer
service with your tax exemption number and you won't be charged
for sales tax.
Please
e-mail customer
service as soon as you notice the problem. If it is an engraving
mistake, we can usually send out a replacement plate right away
rather then you having to return the whole award. But in any case,
don't worry, we will work with you to make it right.
Merchandise
to be returned for store credit, refund, or replacement must have
written permission obtained in advance. A return merchandise authorization
(RMA) number must accompany all returns to ensure proper credit
is given. Please e-mail Customer
Service for this authorization. The items must be in saleable
condition and a 30% restocking fee (minimum $3.00 per award) will
be deducted. Shipping charges will not be refunded.
e-mail
us at customer
service for anything you need and we will answer your question
within 24 hours, usually sooner.
Images
of products are for example purposes only. Colors, bases, columns,
figures and actual products may differ based on product selection
and availability. We reserve the right to upgrade your product
if an item is not available to meet the scheduled delivery, this
would be done at no additional charge.
One
of the ways we achieve our industry leading low prices is by maintaining
our complete catalog online. This enables us to show you our selection
with all the recent additions included and the obsolete items
removed. This also means no surprises for you and eliminates the
considerable expense associated with producing, distributing and
revising paper catalogs.
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